jaspermurphy1989

Network Management Control Technicians or Network Control Technicians provide the first line of support for clients and responds to calls from people who report issues to a network operations center (NOC). They create tickets for these problems and commence efforts to resolve them.

Technicians log calls and conduct initial analyses into network issues for which tickets have been raised. They direct clients’ calls to relevant engineering level support and isolate existing or possible problems in the system network.